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Taking Markdown Up a Notch
Editing text in Reamaze is even better and even more simple than ever before. A couple of months ago we scrapped the wysihtml5 editor for a clean and simple editing interface involving simple markdown....
View Article3 Customer Service Rules to Work By
We found another great article on Inc. today that is worth reposting here. Enjoy! - Bhavin Parikh and Aaron Schwartz have totally different companies–one online, one physical product-based–but they...
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Friday Updates!
Yeah yeah. We know it’s Friday. Here’s to keepin’ it short and sweet. Happy Friday! Conversation Permalink As of the most recent update you can now find a permalink to every Reamaze conversation. This...
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Simpler Than Simple
Reamaze is, and always will be, about simplicity not only for our users but also for our users’ customers. Customer support isn’t about ticket numbers and it sure isn’t about constantly reminding...
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Say What? Embeddable KB!
We’re definitely on a roll lately. It must be Christmas. Just kidding We’re not kidding about this highly anticipated feature, though! Embedded knowledge base right on your website. This integration...
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#TransformationTuesday Updates!
Is everyone playing Grand Theft Auto V on their “work-from-home” day? Here we come all-nighters! Aside from shipping features for Reamaze that is Fun and giggles aside, we actually do have two awesome...
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Workflows Beta
Ever wish you could speed up your replies to certain customer support issues without sacrificing quality or sounding robotic? Yep, we did too. In fact, we found this “Oh I wish I can do that” to be one...
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Previewing Markdown
Our markdown editor was introduced a short while back as a result of positive feedback. One of the things we wanted to add as an small enhancement was the ability to make things easier for those of you...
View ArticleCustomer Support Mythbusters
We love that show. Is it still running? Never mind, just checked, it’s still playing on the Discovery Channel. We especially loved that episode where they had to survive in the wilderness using just...
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An Ode to Community Forums Beta
Remember forums? Of course you do. They might’ve evolved quite a bit since 2001 but they’re still one of the best ways for interacting with customers and allowing them to interact with each other. A...
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Leave Me Alone – Realizing The Next Phase Of Customer Service
It’s probably more subtle than you think but customer service is entering into a new phase. And there’s more than just a brief conjecture here. In the software services realm where signing up more...
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How Much Do You Like Our Video?
We finally decided to make a brief explainer video for Reamaze. So, we turned it into an exercise for the team. Who can come up with a concept for the video using the least amount of resources and...
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A Reason To Get Emotional
More and more companies are realizing that the cost of retaining current customers can be far cheaper than acquiring new ones. However, in order to succeed at this strategy and add to a healthier...
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Monday Updates!
The latest build of Reamaze includes a bunch of changes, enhancements, and optimizations to the entire environment. These changes set the foundation for what’s to come for Reamaze. Here are the big...
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Insert KB “Here”!
Today is January 2nd and we thought we’d start off 2014 with a cool little feature for all of you. We’ve added the ability for you to quickly search for and insert your many KB articles in your...
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What Happened To My Pills?
If you haven’t already noticed but Reamaze recently underwent some small cosmetic surgery. Gone is the pills-like menu bar where you can access knowldgebases, contacts, and settings. We’ve replaced it...
View ArticleWhat To Look Out For In 2014
Now that the most of you are back from vacations from exotic and other jealousy-inducing places, it’s time to get back to impressing customers. But what should you look out for? Is 2014 that much...
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The 5 Don’ts In Customer Service
Don’t Forget to Listen When customers come to us either because they’re interested in what we offer or have a question regarding their account, we always take the opportunity to listen and learn about...
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Google Apps Marketplace & Chrome Webstore
Happy Tuesday people! We spent the last 10 minutes trying to find a fun equivalent of “Throwback Thursday” for Tuesday. Any ideas? So far, we like “Tangy Tuesday” and “Takeoff Tuesday”. “Toasty...
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What’s Customer Service Like Over There?
We recently came across an article published by IDEO that goes through some of the differences in customer service in China. Having experienced China more than a couple of times ourselves we found the...
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