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Friday Updates!

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Yeah yeah. We know it’s Friday. Here’s to keepin’ it short and sweet. Happy Friday!

Conversation Permalink

As of the most recent update you can now find a permalink to every Reamaze conversation. This makes sharing conversations and threads easier than ever! Simply look for the permalink on the right hand side. The public can access any conversation via that URL.

Internal Notes

Internal note just got a boost in visuals. It’s now much more obvious that you’re leaving a note for your teammate. The entire composition box is now highlighted in yellow :)

Branded Response Templates

Response templates are now on a per brand basis. You can now have different templates for each brand. Cool huh?

Individual Unresolved Count

There is now an unresolved count next to each staff user on the mail dashboard in the left rail.


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