Clik here to view.
Featured on AppStorm
Our friends at AppStorm recently published a post/review about us. You can read all about it here. AppStorm has been a great partner and the team is wonderful to work with! We’re excited to work with...
View ArticleClik here to view.
Getting Crunched
Today was the day we got on TechCrunch. This is the post to commemorate that moment. Read More…
View ArticleClik here to view.
The Art of Demoing – Lessons Learned
What is the best way to demo something to potential customers? Since our company founding, we’ve tried everything from death by PowerPoint presentations to slightly less morbid slide shows and from...
View ArticleClik here to view.
So I’m Like…
As funny as our picture meme is (we’re pretty sure we got roughly 50 up-votes on Reddit within an hour of posting), it’s a little unsettling to see so many customer support agents and customers react...
View ArticleClik here to view.
Interview With DoesWhat
We had a brief chat with Naomi from doeswhat.com about the origins of Reamaze, the small business pains we plan on addressing, and the general direction we’ve picked for ourselves. You can read the...
View ArticleClik here to view.
How Zapier Delivers Awesomeness
This is an excerpt from Chapter 5 of our book: Customer Service Handbook – A Guide to Great Teams and Cultures. This is a continuing series that will eventually be a downloadable book. We talked to 35...
View ArticleClik here to view.
Forwarding Emails To Reamaze
We’re introducing a nifty little feature to help you better manage existing conversations living in environments outside of Reamaze. Several of you have voiced a need for this in order to make keeping...
View ArticleClik here to view.
Updated Conversations Dashboard
Reamaze is all about simplicity. After gathering feedback and running extensive A/B tests for the past two months, we are excited to announce a freshened-up conversations dashboard. While the old...
View ArticleClik here to view.
Words From TriggerTrap
Guest Post | Haje Jan Kamps, CEO at Triggertrap It ain’t easy being a start-up: For every little issue you solve, six others crop up. Nowhere is that more obvious than in the earliest phases of...
View ArticleClik here to view.
Internal Notes For Teams
Hooray! Another public beta feature is now out of hibernation! You can now add internal/private notes for your teams’ eyes only. Internal notes were designed to be a seamless part of your conversation...
View ArticleClik here to view.
Horses Enjoy Party Games
Tired of ticket numbers yet? We certainly are. They’re long and impossible to remember. They’re robotic and absolutely meaningless. They’re ugly and alarmist to look at. They just kinda suck in...
View ArticleClik here to view.
Embedding Videos In KB
We know how important it is to demonstrate things to customers through videos. It is still one of the most convenient ways to learn something. You can now embed videos using native iframe tags from...
View ArticleClik here to view.
It’s All About Emotions
I worked at a nonprofit organization that specialized in short public service announcements to inform people of endangered species. If there was one thing I learned from that experience, it was this:...
View ArticleClik here to view.
Reamaze Public Launch – June 1, 2013
Thank you for using Reamaze Beta! When we first set out to build Reamaze, we had many aspirations and wanted to be many things. As the months rolled by and as we spoke to more and more of you, we were...
View ArticleClik here to view.
Oh Snap! It’s Live.
Hey-oh! Have you checked our our official pricing yet? Today is our last day in public beta and we’re officially moving full steam ahead into the next phase of Reamaze. It’s been quite a ride and we...
View ArticleClik here to view.
Beefier Attachments
We’ve revamped the entire attachments module for Reamaze. A few of you found the process to be a little bit confusing and voiced your concerns. Fear not! We’ve made attachments even better than before....
View ArticleClik here to view.
A Peace of Mind
We know how important it is to save your work. More importantly however, is saving your work without actually having to think about saving. Your replies can get long, your internet connection might...
View Article10 Customer Service Tips by Liz Tahir
I recently stumbled across this older article by Liz Tahir. It might be old but sums up what Reamaze is about perfectly. There’s nothing superfluous here. Just simple good advice that emphasizes the...
View Article6 Key Ingredients of Great Customer Service by Errol Allen
About Errol Allen Recognized as “one of seven useful Twitter people for retailers to follow” by mystery shopping experts of the UK, Customer Service Speaker, Author and Consultant Errol Allen utilizes...
View ArticleClik here to view.
Multi-brand for the Multi-tasker
We’re always looking for new ways to ease pains for small businesses. One of the pain points we hear most often is managing multiple identities in a single unified account. Small businesses are serial...
View Article