As funny as our picture meme is (we’re pretty sure we got roughly 50 up-votes on Reddit within an hour of posting), it’s a little unsettling to see so many customer support agents and customers react so awkwardly at the experience portrayed.
We wanted to poke a little fun at the common Zendesk experience where customers receive this cryptic message that somehow, their support request has been “deemed resolved”.
See what we mean?
Shouldn’t customers have a say in whether or not something is resolved? Now, the whole situation wouldn’t have been so bad if the request was actually resolved. It wasn’t. It also wouldn’t have been so bad if we could actually reply to the darn thing. We couldn’t. Instead, we had to click on the link, re-login, re-submit a “ticket”, and provide the ticket number because we couldn’t locate the last agent who corresponded with us. Did they design this process just to make “ticket numbers” slightly more relevant than being not relevant at all? Even if we could reply, we were instructed to do so “above the line”. Frustrated, we decided to make another meme:
This one didn’t perform so well on Reddit. I guess we can only take a joke so far before it stops making sense. Regardless, we got a good laugh out of it ourselves 