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Reamaze & Magento
Do you run a storefront or e-commerce site with Magento? Have you been searching for an integrated support solution for that storefront? We take our e-commerce users pretty seriously because we...
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Reamaze for Shopify
Yello! It’s been quite a busy week so far and we avoided sending out any serious news around April fools. Har har… But now the pranking mayhem has subsided, it’s time to announce something we enjoyed...
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Poor Customer Service By Design?
Did you ever think that was ever possible? We’ve actually seen this happen many times. A company’s CEO tells us that good customer service is one of their top priorities and that customer satisfaction...
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Assertively Friendly
Those are 2 words that can describe Disney and all of their amazing operations. After all, it was Walt himself who advised all of us to “Do what you do so well that they will want to see it again and...
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Customer Support through Slack
If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the...
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My My… May Updates
Keyboard Shortcuts The absence of keyboard shortcuts has left many Reamaze users wanting for an easier and faster way to access conversations and features. That’s why we’re sure many of you will throw...
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Automatic Spam Filtering
You can now proactively screen out spam messages using Reamaze’s automatic spam filtration tool. We’ll take care of taking out the garbage for you from now on. You can turn spam filtering on by going...
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Support Lightbox Attachments
Do you use Reamaze’s support lightbox integration? If so, you’ll be happy to hear that in addition to the new custom fields, customers can now upload screenshots, documents, and other nifty things to...
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Simple Isn’t Easy
It’s probably no surprise that Amazon.com’s customer service has topped the Forbe’s “Best Customer Service” ladder many years in a row now. And to dumb it down to something we can all remember,...
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Zap! Zap! Zap!
Wanna connect Reamaze to other app you use but don’t see them on our apps page? Now you can take full advantage of our integration with Zapier! What is Zapier? Zapier is a web automation platform that...
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Appreciations
Did you provide good customer support? How do you know? If you haven’t already noticed, your customers can now show their appreciation for great support with a click of a button. Nothing says “Thank...
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The Virgin Way
This is a continuation of our series on great companies with great support. We haven’t thought of a name for the series yet so we’ll just call it what it is. Deal with it A few weeks ago we asked some...
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Localize Your Knowledge Base!
We’ve been getting a lot of requests about the ability to localize public sites like knowledge bases. We understand the need for a localized experience for our international friends and have therefore...
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Introducing the Easy-Peasy Support Anchor
Alright alright. We’re pretty excited about two things today: 1) we’re making it easier than ever to implement our ever-so-popular support lightbox widget, and 2) we’re making the support lightbox...
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Sync Up Contacts to Reamaze
Yo! We’ve just updated our API briefly to give you the ability to sync up your contacts to your Reamaze Contact’s portal. Head on over to the API page here http://www.reamaze.com/api/post_contacts and...
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Lightbox Attachment Improvements
If you’ve been using the Reamaze Lightbox Support widget you might’ve noticed that attachments were not supported in replies to conversations. That changes today! You can now enjoy attaching files and...
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What Are Your Values?
We think this is a good week to share something we just came up with as a team here at Reamaze. If you haven’t already done this as a team, we highly suggest gathering as a group and dig deep to...
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Yesh. We HipChat.
If you’re like us, and by us we mean team-oriented superstars, then you’ve most likely used HipChat before. Like Slack, HipChat alleviates many common headaches we have around internal communications....
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The Not-So-Curious Case of Templates
I learned this the hard way… A couple of years ago I accidentally pressed “SEND” on an templated email to all of our clients without filling in the placeholder for “Hi John”. As a results I addressed...
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Feature Enhancement: Article Sorting
It’s been widely recognized that simply sorting KB articles by alphabetical or chronological order is not sufficient. We’re now introducing article sorting to Reamaze Knowledge Bases to help you sort...
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