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Reamaze Livechat
Reamaze Livechat has landed. Over the past few months we’ve been building out a brand new dimension of the Reamaze customer service experience: real time conversations with your customers. We’re super...
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Do You Have Any Questions For Us?
If you’ve ever conducted interviews or have ever been the subject of an interview then you know there is one question that always crops up toward the end. The employer will usually ask, “Do you have...
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Do You Even API, Bro?
These guys most certainly do. We love the peeps over at Idea Bits and their awesome products. Taking advantage of Reamaze’s API has allowed Idea Bits and their various properties to have complete...
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Gamifying Your Support Team!
Hey Reamazers. Today is a good day to be calling y’all Reamazers especially because we’ve just added some new and awesome meta features into staff reports. This is actually a joint effort between some...
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All Your Customers Are Belong To You, Actually.
10:00 AM. Monday Morning. I receive a message from a friend asking me about what the Gold level membership for a popular travel website actually gets you. I reply enthusiastically that the gold level...
View ArticleInterview With Brightpod
Brightpod is a web-based project management and time tracking software for digital creative teams. They interviewed us this week and we want to share some of what we said: - This week we feature Marvin...
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Rails Gem and Django Package for Reamaze
As part of our ongoing efforts to make our integration capabilities easier to leverage for developers, we’ve now made our Reamaze Rails Gem and Django package LIVE to the public! This is an easier way...
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Reamaze for GitHub
How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution?...
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Reamaze for Developers
We’re sure you’ve wondered what else Reamaze is capable of. If you’re still wondering, check out our new Reamaze Developers Documentation portal to get a glimpse of all the wild possibilities! The...
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Coming Soon: Reamaze for Bigcommerce
Your Bigcommerce store is about to get a whole lot better for 2015. In just a few more days you’ll be able to bring Reamaze right into your Bigcommerce dashboard by dropping a simple JavaScript snippet...
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Reamaze for MailChimp
You read that right. We’re definitely on a roll recently and we think it’s a great start for 2015. You can now connect your beloved MailChimp account to Reamaze so you’ll never lose sight of a 5-star...
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Reamaze Helpdesk and Livechat for Bigcommerce
The first piece of news we announced in 2015 was the planned release of a Reamaze integration for Bigcommerce. As you can probably tell by now, eCommerce platforms like Bigcommerce live very close to...
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Our Reamaze Experience: TRIANGLE.GS
Triangle.gs is sometimes better known around the gaming community as the “Dropbox for game servers”. Their mission and purpose is to make the lives of people who want to host game servers easier by...
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Spectator Mode
Reamaze has always benefited from a very robust collision detection system. The current system detects messages sent to the same customer by different teammates within a 5-minute window. The secondary...
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How to Reamaze: Squarespace
Reamaze’s awesome JavaScript support widgets are actually alarmingly easy to implement. When I first joined the team I was skeptical when my coworkers told me that literally everyone should be able to...
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Reamaze Recipe: Capture Customers’ Moods Using Auto-Tagging and Workflows
Have you ever wanted to capture your customers’ emotions as they were typing their message to your support team? Wouldn’t be awesome to gauge how they were feeling? What you really want is to capture...
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Reamaze Recipe: VIP Queue / Special Agent Attention
In last week’s Reamaze Recipe session we taught you the basics on creating some custom form fields in the Reamaze Shoutbox, Lightbox, and Embedded Contact Form. These custom form fields were then used...
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How to Reamaze: Shopify
It’s time to Shopify! Shopify is aboslutely one of our favorite ecommerce platforms out there today. It’s brilliantly easy to use, immensely robust, and wonderfully accessible in terms of what you want...
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4 Updates Worth Talking About
You’ve probably noticed quite a lot of changes to Reamaze lately. Our team has been hard at work building and shipping improvements that many of you have requested. It was our goal in the past few...
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How to Reamaze: Bigcommerce
This series has proven to be a huge success! We’ve already went through Squarespace and Shopify and now we’re ready to show you what we can do with Bigcommerce. Once you’ve registered for a Reamaze...
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