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We’re excited to announce our newest Enterprise feature! In an ad-hoc survey conducted a few weeks ago, the top request under “Product Improvement” was for existing features to be more “Enterprise”...
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Reamaze Recipe: Transitioning From Zendesk to Reamaze
The question we get asked almost on a daily basis is: “How do I transition over from Zendesk without doing a massive import?” and “How do I test Reamaze out while keeping all my tickets in Zendesk?”...
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Feature Update: Bulk Reply
Four customers asking you the same questions? Response templates not fast enough? Workflows is too overkill? Fear not! Bulk replies is now available to help you navigate these one-off situations where...
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Multi-Brand Multi-Store for Shopify
Released in response to popular demand: Multi-Store support for Shopify! If you run multiple sites and stores via Shopify and have enabled Mult-Brand within your Reamaze account, you can now connect...
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Multi-Brand Multi-Store for Bigcommerce
Yup. You read our minds. Or, rather, you read ours. Multi-Store support is also now available for Bigcommerce. This feature works the exact same as Shopify where you can synchronize customer messages...
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New Conversation Navigation
We’ve made some functional improvements to navigating between conversations! Instead of replying to a conversation, going back to the dashboard, and then clicking on the next/previous one, you’re now...
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Introducing Stripe for Reamaze
If you’ve ever been frustrated with accepting payments and processing subscriptions as an online business then you’ve heard of Stripe. Stripe’s full stack payments features, developer friendly nature,...
View ArticleThe 4 Pillars of Customer Success
We’ve emphasized many times in the past that good customer service, or good service in general, is not just about replying to questions quickly. Ultimately, your success depends on your customers’...
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The Reamaze Widget Builder
We’re constantly thinking about how to make things easier for you. That’s why, today, we’re introducing an ever-so-simple DIY builder for our beloved embeddable widgets. We understand that not all of...
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How To Express Yourself In Multi-Channel Support
Old-school customer service is almost always about the call center. Call centers focus on certain efficiencies that diminish the loss of value to the bottom line of a business. Agents are trained to...
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Reamaze Custom Module
Reamaze Custom Module has been available to select partners for a short while now. Today we’re happy to announce that it will be publicly available through our developer portal! The iFrame-based Custom...
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Channel Signatures & Awaiting Status
Awaiting Status The new “Awaiting” status filter replaces what used to be called “Unresolved”. The original logic behind “Unresolved” simply pulled conversations that were unassigned. The new...
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Adding New Email Channels Just Got Easier
Adding new email channels, setting up forward, checking for confirmation, and testing everything yourself can get so tedious, right? Fret no more! We’ve just release the Reamaze Email Verifier out to...
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Reamaze for WordPress!
Gasp! Do you notice something different about the Reamaze blog? Look at the bottom right hand corner and you’ll see the very familiar Reamaze Shoutbox Widget. That’s right! Reamaze Embeddables are now...
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Updates for August!
Staff Report Export The Staff Response Volume report which shows each indivdual staff’s general performance, appreciations, and response times is now exportable to a convenient CSV file! Suppressing...
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Knowledge Base (KB) Tooltip
The Reamaze Lightbox Widget is getting updated with a new feature today! The KB Tooltip embedded widget is now LIVE from our developer docs. Take a look here:...
View ArticleReamaze Video Tutorial Series
If you haven’t already noticed we recently started uploading video tutorials to YouTube in order to help our customers learn more about some of Reamaze’s features. We will continue releasing guided...
View ArticleHow to Reamaze: Shopify (Video Tutorial)
Remember our step by step guide for Shopify? If not, you can read that here: http://blog.reamaze.com/2015/03/11/how-to-reamaze-shopify/. We just uploaded a video version of that guide here:
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Updates for October!
Halloween is almost here! Yippee for candy! We’ve introduced some new features into Reamaze in preparation for much bigger-better things to come. If you’ve been waiting for features like conversation...
View ArticleVideo Tutorial: Email Channels and Forwarding
If you’re new to Reamaze, your first support email channel is automatically created based on your subdomain. For example, support@yoursubdomain.reamaze.com. If you already have a support email address...
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