Staff Report Export
The Staff Response Volume report which shows each indivdual staff’s general performance, appreciations, and response times is now exportable to a convenient CSV file!
Suppressing Notifications for Conversation via API
Issuing a POST call to conversations will allow you to create new conversations on behalf of a customer. You can now optionally pass in a “message[suppress_notification]” boolean attribute with a value of true to prevent Reamaze from sending any email (or integration) notifications related to this message.
Reply with Staff Name
You now have the option to pick what name your customer sees when they receive a reply from you or your team. Simply go to “Settings”, “Channels”, and then pick between “Reply with Channel Name” such as Support or “Reply with Staff Name” like John Smith.
Edit Subject Line
Sometimes customers can write in with such generic subject lines like “Hello”. We want you to be able to change that subject lines for easier tracking and organizing. To edit the subject line
