Halloween is almost here! Yippee for candy!
We’ve introduced some new features into Reamaze in preparation for much bigger-better things to come. If you’ve been waiting for features like conversation reminders, you’ll be glad to hear that we’re making good progress toward that as well 
Here are 3 new features for the month of October.
Logging Messages
The ability to log conversations has always been an important feature for Reamaze. The addition of this feature opens many interesting doors. If you recently had a phone conversation with a customer, you can now log that conversation under a specific channel, insert the customer’s email, and convert that into an email for an assigned staff agent to follow up. We hope you’ll find this useful!
Special Syntax for Internal Notes
Ever wanted to leave an internal note while on the go on your phone or email? Previously, internal notes could only be created while inside the Reamaze. Now you can simply open the conversation from your phone or browser’s email, CC the staff member you wish to leave the note for from your email, type “@note” (without quotations) in the beginning of your email, and continue typing the note. Hit send and Reamaze will automatically log an internal note in that conversation!
Workflows Enhancements
We’ve introduced a small update to the way Workflows behave inside Reamaze. Previously, workflows could only be triggered based on matching rules from the first incoming customer message. This essentially was your first line of defense for certain types of content.
Now, workflows can be triggered not just on the first incoming message but also any subsequent message in that conversation thread. That said, each workflow can only be triggered once within a given conversation. In addition, workflows now trigger based on conversation assignee as well as tags. Generally speaking this won’t affect how your workflows are set up today. No changes are necessary on your end. This update will only make Workflows a little bit better and more effective across your customer conversations.
