Keeping Our Promise
Happy Monday folks! It you haven’t already noticed, Reamaze is now blisteringly fast across the board. A few months ago, we made all of you a promise to continue iterating not only on Reamaze’s...
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Customer Service Never Gets Old
What do you know about customer service 4,000 years ago? We knew nothing until we came across an article on the interwebs about a customer service complaint by a Babylonian copper merchant named Nanni....
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What You Might’ve Missed
w00t! Another issue of what you might’ve missed, because you know, we all miss things All-Brand Response Templates You used to be able to create response templates for the brand of your choice. You can...
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8 Easy Ways To Skyrocket Ecommerce Customer Satisfaction
Guest Post for Reamaze by: Tony Messer @ Pickaweb Tony Messer is the co-founder and CEO of UK web hosting company Pickaweb. He is also an author and loves helping small businesses, web designers and...
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Updated Response Templates (Macros)
Reamaze response templates just got a nice facelift thanks to some great customer feedback! Last week we announced the ability to group your response templates for all your brands rather than just one...
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Top 5 Reasons Why You Should Invest in Customer Support for your New Business
So you’ve pulled the trigger. Your new business is officially under way. You’ve got the right product in mind, the right team in place, and a brand new site/store to show for it. The world needs...
View ArticleVideo Tutorial: New Response Templates (Macros)
Small changes to UI elements can yield great efficiency gains. We recently updated how response templates are managed, presented, and inserted and thought it’d be helpful to just have Marvin run...
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Updated Custom Module Guide
We released Reamaze Custom Module a while back as a way for you to extend your back office needs (functions that Reamaze does not provide) into your Reamaze dashboard. This essentially offers you...
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Reamaze Engagement
You can now leverage Reamaze’s powerful API to proactively engage with customers through the existing Lightbox widget programmatically. Triggering the Lightbox widget based on certain conditions and...
View ArticleTop 5 Reasons Why Email Will Continue to Dominate Customer Experience and...
Did you know that over 90% of customers chose to stay in touch with a business by opting-in via email newsletter rather than a social media channel such as Facebook? Nope. We didn’t either. But that’s...
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5 Ways to Improve Customer Service with Your Email Campaigns
Guest Post for Reamaze by: Alek Mirkovich @ Campayn Alek is the CEO and Co-Founder of Campayn, one of the fastest-growing email marketing services. Prior to launching the online email service, Alek...
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What You Might’ve Missed
We’re really beginning to love this series. It’s like Christmas and every update contains multiple gifts! Oh, or how about… Reamaze is like a box of chocolates. You never know what new-small-feature...
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Editing Your Internal Notes
We’ve added the ability to edit your internal notes just like how you’re able to edit in-bound customer messages. There are many scenarios where you’ll find this useful. For example: Fixign typso...
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How We Shot Ourselves In The Foot and Mended It
This is a lesson is in incorporating customer feedback the right way. Of course, it’s only a lesson because we, like any other company who value customer feedback, had to look at the whole situation...
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The Perfect Recipe For Your eBay Customers
Alright. You’re in for a long recipe setup. However, if you use Reamaze and eBay (as a seller) we hope you’ll find the process to be worthwhile. While we don’t have a full eBay integration (due to...
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Instagram and Reamaze [mic-drop]
Few product announcements can create excitement of impressive magnitude. After months of development work, QA, and internal testing, we’re finally ready to make an announcement of aforementioned...
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Thoughts on Instagram Marketing and Customer Service
It’s no secret that there’s a secret sauce to marketing on Instagram. Almost all successful eCommerce brands (large and small) value their brand on Instagram by acquiring (and maintaining) a large base...
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Reamaze Embeddables Update
You spoke and we listened. The brand new Shoutbox and Lightbox experience has landed! Both embeddable support widgets now support a taller default view, larger and more legible fonts, more informative...
View ArticleWhat You Might’ve Missed
Ok so y’all know how this goes. Every few weeks we publish a post on smaller things you might’ve used. These are new features or updates to existing features that may or may not apply to your workflow...
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Facebook Threaded Replies. Done Right.
We know many of you have been waiting for this feature for a while and we’re stoked to finally make it available. Your Facebook conversations through Reamaze now supports proper threading! If you’re...
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