We’re really beginning to love this series. It’s like Christmas and every update contains multiple gifts! Oh, or how about… Reamaze is like a box of chocolates. You never know what new-small-feature you’re gonna get 
Anyways, here are a few new things in Reamaze you might not have noticed but are most certainly there:
Internal Notes – External Recipients
Those of you that use internal notes religiously know that it’s so much more than “internal”. Internal notes is also Reamaze’s way of reaching 3rd parties (those whom are not your staff) within a conversation. If you leave an internal note and input an external contact in the recipients field, Reamaze will now automatically populate from your contacts list. Scenario: Customer A writes in about a question. None of your support staff can answer it after numerous internal note exchanges. You decide to forward the conversation to Mark from product. Mark is not a staff member but you’re now able to reach him easily since he’s in your contacts list. Mark receives a notification, answers the question, and you get back to the customer. The customer never sees the internal notes but your support team and Mark are all aware of the conversation’s history.
Collision Notifier Delay Shortened to 2 Minutes
The Reamaze collision detection logic used to be on a 5-minute fuse. That means, if you respond to a Reamaze conversation (via email) within a 5-minute window of another staff member’s reply, Reamaze will say “Hold up… John just replied to this. Are you sure you still want to send it?”. That window is now 2 minutes.
Unassign Staff
You can now unassign previously assigned conversations. There is also a new reply-to option via the web dashboard that allows you to respond and leave unassigned. Scenario: Customer B writes in with a question. John, who is a contractor, replies to customer B. Normally, the conversation would be automatically be assigned to John. Unfortunately, John may leave the company next week but you want to make sure that when customer B writes in again that the conversation will pop up as fresh as it was before and all your staff is notified. You can now tell John to use the “Reply and leave unassigned” option.
Staff Email in Staff Reports
Your Staff Report’s CSV export now includes each staff member’s email for better back-office logistics. If you do any of your own automation or report aggregation this will certainly be helpful!