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We’re Moving to Medium!
Okay it’s official… We’re moving to Medium! If you’ve been following our blog for the past few years and enjoy the content we put out, you’ll be glad to know that we’re consolidating all non-product...
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New Shoes!
Reamaze is now sporting new colors! Colors are a funny thing. They evolve over time. They influence features and features influence them right back. It’s a continuum of excitement, a grab bag of ooohs...
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What You Might’ve Missed
Issue #6! There are some new updates in your Reamaze dashboard based on your feedback. Let’s go through a few of them New Reporting Features Reamaze reports now feature new graph UI along with legends...
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Staff Agent Level Reporting
We’ve just introduced staff level reporting for Reamaze. For those of you that need an extra level of insight into individual staff performance, this is for you! New staff reports include 3 at-a-glance...
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Watch and Learn – Zapier and Reamaze
We’ve been getting lots of questions lately about: “Do you integrate with ABC app?” “How do I connect my XYZ app with Reamaze?” So we thought, why not do a watch and learn on how Zapier can help with...
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Forwarding Conversation Messages
Howdy! If you’ve been using Reamaze’s awesome internal notes feature to forward conversation messages to third parties you should be excited to know that we’ve updated the conversation panel with a...
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Conversation Reminders
We know we know… You’ve all been waiting for this . Conversation reminders are now available right on your Reamaze dashboard and in your conversations. You can now easily schedule a reminder to have...
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Customer Email Management
We’re definitely on a roll lately with new updates! Hot off the press is the ability to multiple email addresses for customers. By going to the customer profile, you’ll now be able to associate as many...
View ArticleIntegrating Reamaze with your Wix Website
Do you have a storefront powered by Wix? Want to add the Reamaze Shoutbox to your site so you can start talking to customers beyond just email and a contact form? Reamaze is already helping thousands...
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Updated Tags Report
Tagging your customer conversations is one of the most important processes to integrate into your workflow. By tagging conversations consistently you’ll start to build out a better picture of your...
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Now Powered By Reamaze Assistant
Sometimes you just need a little assistance… It’s not unusual to be absolutely inundated by customer requests and support conversations during busy times of the year. It’s also not unusual to receive...
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What You Might’ve Missed
Incoming! This is the 7th issue for “What You Might’ve Missed”. It’s quickly becoming one of our favorites as it often highlights updates we’ve been working on in the background based on your continued...
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Secure Custom Domains For Your Public Site Knowledge Base
We’re again excited to announce our newest integration, Clearalias, to provide you super simple HTTPS secure custom domain setup right within your Reamaze dashboard. The custom domain setting under...
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Enhanced Email Template 2.0
Reamaze’s “Enhanced Email Template” is a mainstay of the conversational experience enjoyed by both agents and customers. This particular template below has driven millions of message since the launch...
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Embedded Contact Form Enhancement: Forcing Default Channel
The Reamaze embedded contact form now supports the ability for you to set a default channel so customers who contact you can be routed properly. This is a new functionality after the ability to set...
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What You Might’ve Missed + Thanksgiving Thanks!
The holidays wouldn’t be called the holidays without some surprises! We just celebrated the Thanksgiving holiday here in the United States and we’re thankful for all of your continued feedback no...
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Permissions for Live Chat Channels
Happy Monday! We just released the ability for you to grant (or remove) access to serve specific live chat channels under the “Roles and Permissions” settings page. It’s often necessary to limit...
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Quick Customer Profile
The right rail looks a bit different today! That’s because we’ve introduced quick customer profiles to enhance the way you engage with your customers’ data. In addition to displaying the customer’s...
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Individualized Staff Level Filters
We’ve updated your standard staff level filters to include specific status filters for conversations. This gives your staff additional controls to see their assigned conversations living under...
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Keyword Search for Knowledge Base Articles
Your Reamaze knowledge base articles now support keyword stuffing to give your customers better search results and you more power to fine tune search curation. Stuffed keywords won’t actually be...
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