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What You Might’ve Missed. End of 2016 Edition!
Convert Missed Chats Into Conversations We’ve added the ability for you to convert missed live chat conversations into email conversations for follow up. If you have a Reamaze embeddable such as the...
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Psst. Reamaze Mobile Apps!
We’re starting off 2017 with a pair of mobile apps for Reamaze! And yes, at the same time! Reamaze for iOS and Android are now both available in their respective app stores We promise the app will...
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Reamaze and ClickSend SMS/MMS!
Reamaze now supports SMS and MMS conversations via ClickSend! ClickSend is one of our first partners for SMS and MMS support beta and we’re super excited to show you the details. This beta feature is...
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Reamaze and Twilio SMS/MMS!
Last week we announced a brand new integration partnership with ClickSend to bring you SMS/MMS capabilities. This week, we’re adding our second partner to the mix to expand your options when it comes...
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Live Chat Office Hours!
Reamaze live chat now supports personal office hours! If you manage a team of live chat agents or are on a team of live chat agents, managing everyone’s office hours can be a bit challenging. Live chat...
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Only Friendly Names Here.
We recently published an article on the faults of traditional name entry practices in modern web apps and services. The concept of first, middle, and last names simply don’t apply to your customers...
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Tags Sub-Filter
In case you didn’t already know, Reamaze filters can be used in combination with each other. For example, you can first click on a channel and then on a sub-filter like “Unresolved” to see all...
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What You Might’ve Missed
Staff roles displayed on staff page You now no longer have to click into each staff member to see what role they play on your team. Their specified role is now listed under their name and email!...
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Facebook Private Message Replies
We now support Facebook Private Message Replies on public posts and boosted posts! Traditionally in Facebook, a customer can comment on your post and you can easily send a private message. However,...
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New Developer API Endpoint (Identities)
You can now update your Reamaze contacts’ email identities with a new API endpoint called “Create Identities”. Specifically, you’ll be able to use this API endpoint to manage the emails for your...
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Newly Improved “Log-In As”
We’ve updated the much beloved “log-in as” feature to include an ability to bounce back to your previous account with ease. After logging in as another staff agent, a yellow action bar will appear at...
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Conversation Events Tracking
Happy Monday folks! We’re super excited to announce the latest feature to join the Reamaze platform Conversation events tracking! Event tracking is an important aspect of conversation management as it...
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What You Might’ve Missed
New Access Control for Roles We’ve added new access controls in Reamaze Roles and Permissions to better help you organize your team. If given the permissions, staff agents will be able to create and...
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Emoji Picker Now Available
You can now “emoji” your replies! We’ve added an emoji picker to Reamaze to better help you express your moods to customers. Simply look for the smiley face icon next to “Insert KB Article” and “Insert...
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Reamaze Performance Optimization
The team has been HARD AT WORK optimizing platform performance for all Reamaze features. Our core focus was on decreasing load times and page refresh times. Most Reamaze users spend the majority of...
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What You Might’ve Missed
New Workflow Commands We’ve added a command into Workflows so you can automatically forward a conversation to a 3rd party! We’ve also added another command to Workflows so you can remove an existing...
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Embed 2.0
The Reamaze Shoutbox and Lightbox have just been updated with brand new clothes and functionality. This update sets up all of Reamaze’s embeds for exciting new features in the future and is highly...
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Live Chat Navigation Update
You can now easily navigate through all of your live chat conversations without leaving the main chats dashboard! This first phrase breaks out your active chats in chronological order in terms of...
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What You Might’ve Missed
Email Specific Text Customization Previously, you had to use a custom email template in order to customize the text displayed below. You can now customize everything inside the much beloved “Text...
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Reamaze Shoutbox’s New Prompt and Sound
After extensive testing and A/B testing, we’ve finally decided to launch the newest updates to the Reamaze Shoutbox. Included in this update are prompt stylings and new sounds to engage customers as...
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