What do you know about customer service 4,000 years ago? We knew nothing until we came across an article on the interwebs about a customer service complaint by a Babylonian copper merchant named Nanni. Apparently, Nanni was extremely unhappy with the services provided by Ea-nasir (we assume that’s the company providing the services) and expressed his anger at a sour deal in great detail on nothing less than a stone tablet.
Roughly translates to:
Several things Ea-nasir handled incorrectly:
- Dishonesty. When you promise a customer something, delivery upon that promise is of the utmost importance. There’s nothing worse than feeling cheated when it comes to a long-distance (online) order.
- Poor attitude. It doesn’t sound like “if you want to take them take them, if not then go away” is a very friendly tone. Customers have a right to pick and choose. It’s their money and time.
- Mismatched expectations. Always take the burden and stress off of your customers. It’s your job to support them and not the other way around.
- Underestimating vocal customers. I bet Ea-nasir would have reconsidered their actions if they knew Nanni was going to engrave their complaint on a stone tablet for history to see.
It looks like Ea-nasir could have used some Reamaze-ing 3,750 years ago. Too bad we weren’t around to help back then! Customer service never gets old and it’s never too late to start appreciating customers.