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Messenger API for Instagram Now Available To Select Re:amaze Users
Our core mission at Re:amaze is to help eCommerce merchants of all shapes and sizes communicate with customers and deliver better engagement across their sales and support experiences. An important...
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New Graphs For Re:amaze Individual Staff Reports
We’ve updated your individual staff reports to offer more visibility into daily and hourly productivity! If your Re:amaze account plan currently supports individual staff reports, you may now access...
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Merging Contacts In Re:amaze Just Got Easier!
There is now an option to merge contacts with an advanced UI modal across the Contacts menu as well as within individual conversations. The merge contacts modal makes contact merging suggestions based...
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Top Essential Oil Company, volant Is Building Personal Relationships With...
European based essential oil company volant aroma, is bringing high-quality essential oils to people all over the globe. The company has Scandinavian roots, which reflects the simpler, minimalistic,...
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Insert Unpublished Shopify Products
We have a quick update for inserting unpublished Shopify products in message responses as well as for creating draft orders via the Shopify integration! When inserting a Shopify product, look for the...
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WYSIWYG Editor For Re:amaze Custom Chatbots
Great news! You can now create stylized custom chatbot messages using the new WYSIWYG editor within the Re:amaze bot builder interface. For existing custom chatbots, simply edit the bot and update any...
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Re:amaze Now A Shopify Plus Certified App Partner!
We’re excited today to announce that, in partnership with Shopify, Re:amaze is now officially recognized as an app service provider for the Plus Certified App Program! Shopify Plus is a commerce...
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Browse Shopify Customer Orders Across Multiple Stores
If you have multiple Shopify stores connected to your Re:amaze account and have a customer that has shopped with more than one store, you can now view that customer’s order data within any...
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Introducing FAQ Article Feedback Voting!
Knowing whether your FAQ content is helpful (or not) can be an immense help for businesses that rely on the FAQ to provide up to date guidance for customers. A helpful article can benefit from...
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Updated Chatbot Report
You can now find an updated Chatbot Report in your Re:amaze Reports tab! The updated Chatbot Report will show you important chatbot metrics such as: How many times bots were triggered The participation...
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A New Mentioned Filter To Help You Find Internal Notes!
We’ve added a brand new personal filter to help you navigate to and find conversations that contain internal notes addressed to you! Internal notes are an important part of getting work done. When your...
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Step Titles For Custom Chatbots
Tired of seeing detailed bot responses as the step title for your custom chatbots? You can now give each step a custom title to keep your custom chatbot’s flow chart clean and easy to access! In the...
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Pin Important Internal Notes To The Top
You can now pin important internal notes to the top of conversations! Pinned internal notes remain visible to all staff members and will scroll with you as you navigate through the thread. It’s...
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Re:amaze FAQ Now Supports Image Upload and Embedding
We’re excited to announce that you can now upload and embed images directly in Re:amaze FAQ articles! This feature has been highly requested and it is now available to all Re:amaze users starting...
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Updates to Re:amaze Reminders (Now Customizable!)
We’ve made a significant update to how Reminders work in Re:amaze to help reduce confusion and increase customizability. You can now add reminders to Re:amaze conversations and easily edit an existing...
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Multi-Channel Search Now Available In Advanced Search
We’re excited to announce a brand new update to Re:amaze Advanced Search! Available starting today, Advanced Search also now supports Multi-Channel searching. If you’ve ever encountered a conversation...
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You Can Now Choose From 3 Different Satisfaction Survey Templates!
We are proud to reveal the latest update to Re:amaze Satisfaction Surveys! If you have enabled Satisfaction Surveys you are now able to choose between three template types; Smileys (default), Stars,...
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Option To Hide “Talk To A Human” For Custom Chatbots
Re:amaze now offers the ability to show or hide the “Bot Override” option for custom chatbots. For Re:amaze users with advanced chatbots that require a customer to stay engaged, we highly recommend...
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Create Workflows Around Default Bots (Hello Bot, FAQ Bot, Order Bot)
We are excited to announce that we have released a new update that will allow you to select the default bots (Hello/FAQ/Order) for ‘Bot Executed’ triggers in automated workflows. This is a great...
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Add Downloadable Attachments to Articles in Re:amaze
Today we are excited to announce the release of downloadable attachments for articles in Re:amaze! This new feature allows you to add files that your customers can download directly from the article....
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