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Department Filter Now Available on Staff User Comparison Reports
We’re pleased to announce that you may now filter Staff User Comparison Reports by Department! This is feature will be extremely useful for highlighting an individual’s and the team’s strengths and...
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Re:amaze Adds Display Names to Keep Your Privacy Protected!
You can now create a ‘Display Name’ that will be shown to your customers for security/privacy purposes with Re:amaze! We understand how essential it is for your support agents and yourself to have some...
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Re:amaze Customers Can Now Have a Separate Notification Email
We’re excited to announce our newest feature that allows your notification email and login email to now be separate addresses! This means you can add an email address specifically for notifications...
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Switch Customer Contacts for Conversations Using Phone Numbers
We are excited to announce that you can now switch customer contacts for conversations using phone numbers. This means if a customer writes in with an email address, you can now put their phone number...
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You Can Now Add Banner Images to Article Topics and Articles
It’s no secret that the best quality content should be on your website. This is where optimizing any area on your website should be in your best interest. We are so happy to announce that you now can...
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Filter IG DMs According to Type Now Available in Workflows
Managing your Instagram DMs just got better! Re:amaze now supports filtering direct messages by type, so you can quickly sort and filter your IG DMs by Direct messages, Post Shares, Story Messages, and...
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New In-App Integration Recommendations
We are so excited to present the newest Re:amaze feature in your dashboard that will be helpful for both new and existing customers. We want our customers to take advantage of the integrations that...
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On The Run Meals is Scaling Growth and Improving Customer Service with Re:amaze
On The Run Meals is more than just a food delivery service; they are a community. The company is working to provide its customers with fresh, nourishing food and is 100% committed to safety and...
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“Resolve Conversation” Now Live for Custom Chatbots
Your Re:amaze inbox just got upgraded! Customers now have the option to resolve a conversation when custom chatbots answer their questions. Meaning you are closer to achieving inbox 0 without lifting a...
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Reports Now Support Multi-Channel Select Across Brands
We’ve got great news for you! In reporting, we’re excited to introduce you to the newest multi-channel select feature update. Our multi-channel selection feature enables you to combine and filter...
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Re:amaze Dashboard Now Displays Conversation Ref_IDs
We are happy to announce our newest ref_ID feature update! We have had the ref_ID feature for a while now but let’s just clarify what it means for Conversations in Re:amaze. When a conversation begins...
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Reporting Just Got Detailed Even More
In reports, you now have the option to choose between multiple date ranges for the charts generated on that specific reporting page. Reporting is an essential element to a business to help present...
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Tags Reports Now Has Multi-Select and Sparkline Charts
We know how much reporting helps brands in Re:amaze, especially Tagging. When you tag a conversation in Re:amaze you are essentially organizing your conversations and making it extremely easier to find...
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You Can Now Hide Events Within A Conversation’s View
Conversations are now able to focus on just that, the conversation. You are now able to filter out the conversation events that you don’t want to see when in a specific conversation with a customer....
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Search Settings Now Available for Re:amaze
The settings capabilities can be overwhelming inside certain apps, devices, software, etc. Especially when an app particularly is designed so that the users create more rules and settings on top of...
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WooCommerce Orders Can Now Be Pinned to Conversations
The newest feature update was just released, and we hope you are as excited about it as we are! You can now pin WooCommerce orders to conversations in Re:amaze. This means you will be able to manage...
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Send Selected WooCommerce Products Easily Within Conversations
We are excited to inform you about the newest WooCommerce + Re:amaze feature update! Promoting and suggesting products just got a lot more customer focused and personal. This helps humanize your...
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WooCommerce Revenue Reporting: See How Valuable Your Support Conversations...
We are excited to announce our newest update with WooCommerce and Re:amaze! You can now generate a revenue attribution report in your Re:amaze dashboard. This feature allows your business to see the...
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If you’re interested in getting the world’s best helpdesk, we offer a 14 day free trial, and after that no contracts. Simply select the plan in account settings that works best for your business and...
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Bulk Select Conversations Easily in the Dashboard View using Shift+Click
Re:amaze has some amazing new shortcuts available as feature updates that current users need to know about! We’re so excited to share this update with our customers, so be sure to check back often to...
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