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Re:amaze Users Generate Over $18m in Revenue Over 2022’s Black Friday / Cyber...
In just weeks in November, including Thanksgiving, Black Friday, and Cyber Monday 2022 over $18m in merchant revenue was attributed to customer support conversations in Re:amaze. A total of 1,775...
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Re:amaze’s 2022 in Review
Ecommerce brand owners that partnered with Re:amaze in 2022 saw a great boost in sales due to online conversations. If you follow our blog, you may remember that in just 3 weeks over the course of the...
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You Can Now Train Intents Inside the Conversation View
As you may know, Re:amaze intents are an important feature we offer our customers. An “intent” is defined as a “customer intent” and can vary from situation to situation. Some common intents ecommerce...
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Re:amaze Introduces New Brand Filter
Re:amaze users can now take advantage of our new brand filter in settings. This filter should be used on all settings pages where you need to be able to filter the view by brand. This update’s common...
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Chat Experience 3.0 Release Update
Re:amaze has just released a new piece of Chat Experience 3.0. With this new update, brands using the chat feature can access two new translations by going to Text Customization >Embeddables. To...
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Looking Forward to 2023 Using Re:amaze
With 2023 already in full swing, it’s the perfect time to add Re:amaze to your website to complement your marketing strategies in the new year. For ecommerce brands, it’s essential to have a...
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New Update: Use GA4 Google Property for Tracking
GA4 offers analytics that enables brands to measure traffic and engagement across their websites and apps and will eventually replace UA reporting in July 2023. When paired with the analytics offered...
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Feature Highlight #1: Push Campaigns
This month we’re taking a closer look into push campaigns and how they can benefit your ecommerce business. If you’re already a customer of Re:amaze and aren’t taking advantage of this amazing feature,...
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WordPress One-Click Publish Now Live for Re:amaze Chat Widget and Cues
Connecting your WordPress site has never been easier! What does this mean? You can connect your website simply by using Re:amaze’s interface to handle all the hard work for you. With this update,...
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Are You Doing These 5 Things That May Be Hurting Your Ecommerce Sales?
Have you been feeling like you’ve been stuck in a rut of bad ecommerce practices? Maybe you feel like sales are slow, or your marketing efforts aren’t working, or perhaps you’re not sure what the...
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Re:amaze Provides Their Top Ecommerce SEO Tips
There’s a lot to consider when building and managing a website, what hosting service to use, which page builder to implement, whether you want to incorporate live chat or chatbots on your site, and of...
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Now you can send account invoices directly from Re:amaze
We are thrilled to announce a new feature for Re:amaze that will make it even easier for our customers to manage their billing and invoicing. Starting today, you can now send out invoices via email...
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New Feature Update: Integrated Product Insertion in Chatbots to Enhance...
As businesses continue to embrace digital transformation, customer service has become a crucial aspect of their success. With customers demanding instant answers, gratification, and timely support,...
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Introducing Re:amaze AI (Beta)
AI is here! Over the past few months we’ve witnessed the rise of AI in a wide range of practical applications through the launch of OpenAI’s ChatGPT. And while ChatGPT’s language and algorithmic model...
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AI Generated Conversation Summary (Update)
We’ve made a few changes to how AI Summary works. Instead of showing the AI-generated summary on the right navigation, we’ve moved the “Generate Summary” action to the horizontal top navigation so it...
View ArticleThe Best Zendesk Alternative
When choosing customer service software for your eCommerce website, you want to be sure the product includes everything you need to provide the best experience for your customers. A high-quality...
View ArticleThe Perfect E-Commerce Customer Service Software: Re:amaze vs Zendesk vs....
Providing exceptional customer service is paramount for businesses striving to build lasting relationships and stand out in a competitive market. Customer service software plays a vital role in...
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Reply and Remind Conversation
You can now easily reply to customers in any conversation and automatically set a reminder to follow up on a later date! This update to the “Reply” mechanism is sticky like all the other reply...
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Bulk Delete Spam Conversations
You can now bulk delete spam conversations in your Re:amaze-connected email inboxes without having to archive them first! The post Bulk Delete Spam Conversations appeared first on Re:amaze Feature...
View ArticleSign Up for Re:amaze’s Annual Plan & Save
If you’re interested in getting the world’s best helpdesk, we offer a 14 day free trial, and after that no contracts. Simply select the plan in account settings that works best for your business and...
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