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Google Business Messages Integration For Re:amaze
Last Updated on July 19, 2023 by David Do you have a Google My Business listing for your business? If so, you’re probably intimately familiar with Google Business Messages. When you list your physical...
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Translate Messages with AI
Last Updated on July 27, 2023 by David You can now translate incoming messages into the language of your choice! Best of all, this feature is powered entirely by AI. To get started, go to your Re:amaze...
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Create Response Templates with AI
Last Updated on August 2, 2023 by David Creating response templates in Re:amaze has never been easier! Now powered by AI, response templates can be created based on a simple prompt of what you want the...
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Questions and Answers with Re:amaze AI
Last Updated on August 2, 2023 by David We’ve added a brand new AI feature to Re:amaze that allows you to ask any question about a conversation. Questions and Answers can be found below the...
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Introducing The New Re:amaze AI FAQ Bot
Last Updated on August 25, 2023 by David Introducing The New Re:amaze AI FAQ Bot Re:amaze FAQ is one of the most popular and powerful features which comes bundled with every Re:amaze subscription. Not...
View ArticleTwitter Integration Is No Longer Supported
Last Updated on August 25, 2023 by David Due to recent changes to Twitter’s policies on third-party Application Programming Interface (API) integrations, the ability to connect your Twitter account to...
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Introducing Conversation Starters for Re:amaze Chat, Powered by AI
Last Updated on September 13, 2023 by David Re:amaze Chat is now more powerful than ever! You can now improve the odds of generating more engagement from website visitors with Conversation Starters....
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Multi-Select Conversation Tags
Last Updated on September 13, 2023 by David Announcing a small but useful update to Re:amaze advanced search capabilities! You can now select multiple tags in order to search for conversations...
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Better Customer Engagement with Actionable Cues and AI-Generated Content
Last Updated on October 27, 2023 by David Great news! We’ve made some significant changes to that Re:amaze Chat Widget’s greeting message system. The first major change is that we no longer support the...
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Get a Recommended Response to Customers with AI
Last Updated on October 27, 2023 by David We’ve made AI even easier to use with Recommended Responses! When customers write in, our AI assistant will follow along and chime in at the right time when a...
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Reset Article Vote History in Re:amaze FAQ
Last Updated on October 27, 2023 by David Allowing your customers to vote on the effectiveness of your FAQ articles can be a great signal for how well put-together your FAQ content is. However, it’s...
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Translate Your Text To Your Customer’s Language using AI
Last Updated on January 29, 2024 by David If you haven’t already tried our AI-powered text translation feature, make sure to read our announcement here and give it a try! We’ve improved upon AI...
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Re:amaze Now Integrates with Loop!
Last Updated on March 27, 2024 by Holland Rocha We’re excited to announce that Re:amaze now integrates with Loop! Loop is a returns management platform designed to streamline and automate your return...
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New Feature Update: Disable Customer Attachments
Last Updated on April 1, 2024 by Holland Rocha We’re excited to announce the release a new feature on our platform: the ability to disable attachments in Chat. With this new feature, embeddables like...
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Feature Update: Conversation Sentiment Powered by Re:amaze AI
Last Updated on April 3, 2024 by Holland Rocha We’re excited to introduce our newest release: AI-Powered Conversation Sentiment Analysis. This new feature allows you to quickly understand the sentiment...
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Feature Update: Enhanced Staff Permissions
Last Updated on April 9, 2024 by Holland Rocha We’re excited to announce the new staff permissions: Manage Personal Shifts and Manage Staff. These permission options will provide you with even more...
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Feature Update: Introducing Quick Responses for Chat Widget Interactions
Last Updated on April 15, 2024 by Holland Rocha We’ve released a new feature that makes your Chat Widgets better. Now, when building or modifying your Shoutbox Greeting, you can add Quick Responses to...
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Feature Update: Keep Customers Informed with Automatic ‘Staff Busy’ Messages
Last Updated on April 26, 2024 by Holland Rocha To help you enhance transparency with your customers, Re:amaze’s Classic Chat now includes an automated message to update customers on your team’s...
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Feature Update: Cue Durations
Last Updated on May 1, 2024 by Holland Rocha Cues just got even better! You can now specify a duration for the Cues you create in Re:amaze. What does it mean to give your Cue a duration? This is the...
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Feature Update: Customizable Conversation Permalink Pages
Last Updated on May 9, 2024 by Holland Rocha At Re:amaze, we understand the importance of branding and personalization, which is why we’re excited to announce that you can now customize your Permalink...
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