We’re excited to announce a brand new update to Re:amaze Advanced Search! Available starting today, Advanced Search also now supports Multi-Channel searching. If you’ve ever encountered a conversation with a customer but can’t remember which channel that conversation took place in (Instagram, Facebook, Email, Chat, etc.), you can now search in multiple channels in one combined query.
Searching channels for the information you need in one place is easier than ever before with Multi-Channel Search. Take a look at the short video below to visualize how Multi-Channel Search can add efficiency to your workflow.
