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How Bellzi is Making the World Cuter, One Plushie at a Time, with the Help of...
Bellzi is the self-proclaimed curator of all things cute! Bringing adorable plushies to homes across the world, this company was created because they couldn’t find a plush character they loved and...
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Comment Moderation For Instagram Post Comments And Instagram Ad Comments
You can now hide and/or unhide comments on your Instagram post comments and Instagram Ads comments directly on Re:amaze! To hide or unhide a comment, open any Instagram conversation and look for the ”...
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Re:amaze Now Integrates With Returnly!
We’re extremely excited to announce a brand new integration between Returnly and Re:amaze! Returnly is one of the leading returns and exchanged platform built for modern eCommerce businesses. Use...
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Re:amaze Now Supports Comment Imports For Facebook Dynamic Posts
As the title says, Re:amaze is now able to import comments on Facebook Dynamic Posts, which are posts generated from Facebook Dynamic Ads. To learn more about Dynamic Ads, click here. If you currently...
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Re:amaze Now Supports WooCommerce Meta Data On Order Information
If you’re currently using WooCommerce with Re:amaze, you’ll be glad to know that we now support the import of Metadata on orders placed through the WooCommerce platform. Meta Data can include a wide...
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Re:amaze’s Instagram Integration Now Supports Hiding Comments (Moderation)
A small update for Instagram and Re:amaze! You can now hide public comments on imported Instagram comments directly in Re:amaze. To try this, open any Instagram conversation and click on the three dots...
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Insert Shopify Products With Facebook Private Replies
You now have the ability to add Shopify product links when you choose to reply to customers privately via Messenger where the original customer message was a public comment on one of your Facebook...
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Archive Response Templates
You can now archive unused response templates in your Re:amaze account by clicking on the “Archive” button. Unused and archived response templates may also be disregarded in response template...
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How FruitStand Delivers Tasty Fruit and Customer Smiles With Re:amaze
This review and case study was originally posted on https://www.customerservicelife.com by Jenny Dempsey. Jenny is currently the the Customer Experience Manager for FruitStand.com and Apeel Sciences....
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Introducing Embeddable Re:amaze Push Notification Prompts
We’ve added a brand new embeddable to Re:amaze’s suite of website integrations! Introducing Push Prompts! If you’ve been using Re:amaze Push Campaigns, you know how important it is to build up an...
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Introducing Re:amaze Video Calls
We’re excited to introduce a brand new feature to the Re:amaze family! Say hello to Video Calls! As businesses conduct more sales, support, and customer engagement online, being able to talk to...
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Introducing Brand Logos and Avatars
You can now add your brand logo and/or brand avatar to your Re:amaze brand to better portray your identity! Brand logos and avatars can be used across the Re:amaze ecosystem to easily make sure...
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Re:amaze To Join GoDaddy, Helping Small Businesses Create Seamless Commerce...
We’re extremely excited to share with you that Re:amaze has been acquired by GoDaddy, a global company dedicated to helping small businesses and everyday entrepreneurs succeed. Together with GoDaddy...
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New Cue Rule For Departmental Availability Via Classic Chat
You can now create and update your Cues that prompt a customer to start a Classic Chat with a support staff via the entire department! Previously, when you created a Cue rule for determining if staff...
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Customers Can Now Take Your Re:amaze Video Call Requests On Their Mobile Devices
Re:amaze Video Calls is now available for customers on mobile devices! It’s not uncommon for customer to ask for help and support while browsing your mobile site. We’re now making it easier than ever...
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Your FAQ Articles Now Show Individual “Contact Us” Links
If you’re currently using the FAQ feature in Re:amaze you might have noticed that the “Contact Us” link at the bottom of the FAQ is only accessble on the Topics menu. The latest update to the FAQ...
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Phone Number Custom Field Now Supports Automatic Profile Updates
You can now create custom fields for phone numbers in Re:amaze chat widgets and contact forms that will automatically add the customer’s phone number to their Re:amaze customer profile! To get started,...
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Re:amaze and Slack Just Got Better Together!
We’ve updated the integration between Re:amaze and Slack! This latest update allows channel mapping between Re:amaze conversational channels such as email, SMS, social, etc. and your channels on Slack!...
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See Satisfaction Ratings and Read Customer Feedback Directly In Re:amaze...
We’ve made it easier for you and your team to review customers’ satisfaction ratings and feedback comments directly inside conversations. When customers receive satisfaction surveys from your team and...
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Preview Your Custom Chatbots
Testing your custom chatbot’s experience is now easier than ever. For custom chatbots such as Cue Bots and Workflow Bots, it may be difficult to test the experience through a customer’s perspective...
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