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Introducing Workflow Groups
You can now group your related Re:amaze Workflows together for easier identification and management. Similar to how Staff Groups (Departments) and Response Template Groups work, Workflow Groups allow...
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Introducing The LoyaltyLion Integration For Re:amaze
LoyaltyLion is here! Introducing a brand new technology partner to the Re:amaze platform. If you don’t know much about LoyaltyLion then read on! LoyaltyLion is a data driven loyalty and customer...
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New Keyboard Shortcuts!
We have a few new keyboard shortcuts you can use to make your workflow a tad faster! When composing, you can click on the ESC key to defocus the type-box You can use Shift-N to resolve and go to the...
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See A Customer’s Duplicate Conversations And Other Recent Conversations
You can now see when another agent or chatbot has responded to a customer’s recent conversation! This particular feature update helps you visualize and ascertain whether a customer has sent you...
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Search And Export Response Templates
You can now search for response templates and export them out of Re:amaze for bulk editing with ease. To export response templates, go to Re:amaze Settings > Advanced Settings > Response Templates.
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Staff Summary Report By Departments
You can now run a staff summary report in Re:amaze and view performance by individuals in a specific department.
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Compare Staff Performance to Average Staff Performance Reports
You can now compare an individual staff member’s performance against an average staff member’s performance. The average staff member’s performance is calculated across the entire team and then...
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Easily Clone Roles And Permissions In Re:amaze
Need to create multiple roles for your staff members but having a hard time matching up the specific details? You can now just click “Clone” to make an identical copy of an existing role and simply...
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Introducing Omnisend For Re:amaze
Introducing a brand new integration for the Re:amaze platform! Omnisend! Omnisend is a marketing automation platform designed for eCommerce businesses running advanced email and SMS processes. Omnisend...
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Tagging Departments In Re:amaze Internal Notes
You can now tag entire departments in your Re:amaze internal notes! Instead of tagging individuals separately, you can now type in the name of the department such as “Customer Service” or...
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Opt Customers Out Of Workflow Automations
Some customers may be too important to be a recipient of an automated response or a generic protocol. In these cases, Re:amaze now allows you to opt a customer out of being eligible for workflows. To...
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Import Shopify Pages As Re:amaze FAQ Articles
Shopify has always had a great page manager for useful content you need to communicate to customers. In most cases, pages are used for highlight specific store policies such as shipping protocols and...
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Join Re:amaze & 13 Technology Partners For Re:vitalize 2020
REGISTER NOW It’s no secret that the Coronavirus pandemic has impacted us in nearly every area of our lives both personally and in business. The way we build relationships – a key aspect of growing...
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Re:amaze Now Integrates With Yotpo!
Want to know how customers have reacted to your products while you’re providing customer support requests? Want to see the reviews they’ve left on previous purchases while you’re chatting with them...
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Role Permissions For Apps & Integrations
You can now create roles with specific access apps and the features included in those app integrations. What does this mean for you and your team? For example, if you use LoyaltyLion for rewards and...
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Re:amaze FAQ Article Update Date
When you edit an article in your Re:amaze FAQ, we will now display the last update date. If your team updates your FAQ articles frequently this can be a great addition so your customers know how up to...
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New Workflow Rule For Customer Verification
There is now a brand new Workflow rule that will allow you to verify a customer before a Workflow can be triggered. The rule is under IF conditions and titled “User is Verified”. See below for example....
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Introducing Customer Notes For Re:amaze Contacts
We’re excited to introduce a brand new feature in Re:amaze! Customer Notes! Customer Notes will allow you to keep important things to remember in Re:amaze alongside other pertinent data points. To...
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Preview And Test Your Chat Widget Configuration
You can now preview your chat widget’s configuration on a hosted and dedicated testing page! When you’ve completed your setup the last screen will show you a hosted chat page. Click on “Preview in a...
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Introducing Re:amaze Push Campaigns
We’re extremely excited to share with you a brand new feature that is now built directly into the Re:amaze platform! Push notifications marketing, or sometimes known as web push marketing, is an...
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