Want to know how customers have reacted to your products while you’re providing customer support requests? Want to see the reviews they’ve left on previous purchases while you’re chatting with them on-site? If you currently use Yotpo and Re:amaze, this integration is for you!
Knowing what your customers’ overall sentiments are before engaging in a support conversation can be a deciding factor when it comes to increased happiness or worsened frustration. If customers left a positive review on a prior purchase, you may be able to generate a new sale simply by offering them something such as a bonus reward. You may also start the conversation by thanking them for leaving a review. If customers left a negative review, you may be able to preemptively steer the conversation toward a neutral or more positive resolution.
According to Statista, over 70% of eCommerce shoppers agree that the ease of resolution is their #1 concern when it comes to customer support satisfaction. Over 52% agree that their #2 concern is how knowledgeable support agents are when it comes to knowing their case. And over 22% of customers believe that a business should listen to their feedback.
Being able to see important user generated content such as reviews in a customer service context allows brands to not only create happier customers but also foster more customer loyalty out of existing customers.
About Yotpo
With the most advanced solutions for user-generated content marketing, referrals, and loyalty programs, Yotpo helps brands accelerate growth by enabling advocacy and maximizing customer lifetime value. With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback.
Key Yotpo features include
- Collect more, higher quality content shoppers crave and dynamically display it onsite using AI
- Bring the Instagram experience to your site with customizable photo, video, and review galleries that enhance your brand
- Craft on-brand loyalty programs designed to promote desirable customer behaviors and drive measurable increases in LTV
- Leverage seamless and intelligent UX that unlocks the power of existing customers in driving low-cost acquisition
Connecting Re:amaze and Yotpo
To connect Re:amaze with Yotpo, you’ll of course need an account for each platform. Start by logging into each. On the Re:amaze side, head over to “Settings” and then “Apps”. Look for Yotpo in the list and click in.
Select the brand you would like to connect your Yotpo account to. You can always change this later. Make sure to authorize the connection by following the on-screen instructions.
Once your accounts are connected, you’ll see a verification message.
How the integration works
When customers leave verified reviews, Yotpo captures these reviews automatically and displays them on your storefront’s product pages.
When the same customer contacts you through one of your Re:amaze channels such as email, chat, chatbot, contact form, or even social media, Re:amaze will be able to look up the customer’s review and display it next to your conversation.
If you’re currently using Re:amaze, you’ll be able to connect multiple Yotpo accounts to various brands you’re currently running in Re:amaze.