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Introducing Re:amaze SAML/SSO Integration
The Re:amaze team is excited to announce a new feature for enterprise businesses to gain increased access and control over their staff logins. SAML is a standard that enables the secure communication...
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Introducing Online Statuses for Re:amaze Real Time Messaging
Big fan of Re:amaze Real Time Messaging but want to easily identify customers who’re still online after they’ve messaged you? Users of Re:amaze Classic Live Chat has always enjoyed a dedicated filter...
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New Pricing for Re:amaze Starting on January 1st, 2019
Re:amaze is adjusting our pricing to more accurately reflect the value users get from the platform and to make room for some great new features coming your way soon in 2019 beyond. If you currently...
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Shopify Multi Currency Support for Re:amaze
Do you sell products on your Shopify storefront in various different currencies? Would you like to be able to see which currency customers picked when they placed the order and be able to process...
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Re:amaze Workflows Now Supports Cloning to Improve Support Automation
Use workflows much? We bet you do. Workflows is an important part of Re:amaze’s support automation process so you can easily handle a wide variety of incoming customer service requests. By leveraging...
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Re:amaze Brands Now Show Connected Store
For those of you on Shopify or BigCommerce, your connected stores are now displayed visibly on your Brand settings page. The purpose of this change is to make brand and store identification much...
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New Workflow Command For Updating Customer Data Attributes
You can now create new automated workflows in Re:amaze to automatically add customer data attributes based on incoming trigger events! This is extremely useful if you need to identify a group of...
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New Workflow Trigger For Shopify Order Values
You can now create automated workflows using Shopify data, which now includes Customer Order Value. This means, when customers message you or email you using an email address that’s associated with an...
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Re:amaze Cues Now Supports Chatbot Messages
Using Cues on a daily basis but wish a Chatbot can step in to help once in a while? That’s now possible! To turn on Chatbots for your existing and new Cues, go to Re:amaze Settings > Cues >...
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Re:amaze Volume Reports Now Download While You Work
There’s no reason to wait for a large volume reports export and disrupt a busy day talking to customers. Oftentimes when you’re exporting a lot of data, Re:amaze needs to crunch those numbers and can...
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Re:amaze HTML Emails Are Now Automatically Collapsed
Do you currently receive long HTML emails in your Re:amaze dashboard? Perhaps you’re experiencing very long threads that make things hard to navigate? If you currently use Re:amaze with the Full HTML...
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Event Notification in Re:amaze Dashboard for Bounced or Undeliverable Emails
A variety of factors can be attributed to undeliverable emails that bounce. Customers might leave an invalid email address, there could be a typo in their email address (johnsmith@gmal.com), their...
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Contacts From The Same Company Are Now Displayed In Your Re:amaze Conversations
Ever wanted to find out if there are other customers in your Re:amaze Contacts database from the same company? You can now easily identify contacts with the same email domain as the person you’re...
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Announcing PieSync Integration for Re:amaze
We’re super excited to be introducing our latest technology partner, PieSync! PieSync offers an easy way for businesses to synchronize customer data and contact information between multiple apps....
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Re:amaze Dashboard Split-View Now Available on iPads
Our iOS app v.1.17 is now available for download on the App Store, which includes the new split-view capability. Now you can manage customer inquiries while working on other tasks! How to Enable the...
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Re:amaze Permalink Conversation View Can Now Display Full HTML Email Content
Say goodbye to the days you would only be able to see your permalink conversations in plain text. You can now see your Re:amaze email conversations in full HTML! To view your permalink conversations,...
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New Re:amaze Keyboard Shortcuts for Inputting FAQ Articles and Response...
Do you often use FAQ articles and response templates to respond to customers? We’ve now made it easier to input these into your text box with keyboard shortcuts. To insert an FAQ article, hold down the...
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Introducing Departments (Staff Groups) for Re:amaze
Have you ever wanted to send a conversion over to a specific department in your company? Well now you can! Introducing Departments for Re:amaze (only available for Plus and Legacy-Plus plans). Create...
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Log Aircall Conversations into Re:amaze at the Start of a Call
Have you ever scrambled to find a pen and paper to jot some notes down during a phone call with an important client or customer? Re:amaze’s new feature now allows you to log Aircall calls from the...
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Schedule Your Re:amaze Cues’ Start Date and End Date
Cues are a powerful way to deliver targeted messages automatically and in a scalable way. Re:amaze’s targeting rules allow you to publish messages for a variety of different scenarios such as:...
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