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Enhanced Away Indicator For Re:amaze Shoutbox/Chatbox
Another update to the Re:amaze Shoutbox/Chatbox is here! If you’ve set your office hours within Re:amaze messaging settings, Re:amaze used to only alert your customers in terms of what time you’ll be...
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New Scrollable Side Modules and Side Rails for Re:amaze Dashboard
This is one hotly requested and highly awaited feature update! Your Re:amaze web dashboard now supports independently scrollable side rails and side modules! Why is this important? Being able to scroll...
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Dynamic Macro Variables for Shopify, BigCommerce, WooCommerce, and more!...
Re:amaze now supports Dynamic Variables for response templates, autoresponders, and workflows! Dynamic Variables are currently available for a few generic parameters such as customer name, friendly...
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New Re:amaze App: Pipedrive
Re:amaze now integrates with Pipedrive! Pipedrive is a CRM platform designed to help your business drive more sales. Everything from pipeline management to sales forecasting and from activities/goals...
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New Re:amaze App: Meetingbird
We’re introducing a new integration for Re:amaze today! Meetingbird! It’s an easy to use scheduling platform designed to make, well, scheduling easier between you and your customers. By installing the...
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Re:amaze Nested Threads for Facebook and Instagram Comments
Replying to Facebook and Instagram comments on Re:amaze just got a whole lot sweeter. When you reply to comments, your reply box is now nested and gives better indication for what you’re replying to....
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Colored Tags for Re:amaze Conversations and Tags Manager
You can now add colors to your Re:amaze conversation tags! We currently support up to 6 different colors to help you stay organized. Think of them as post-it note colors To update your tag colors, go...
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New Workflow Trigger: Shopify Customer Refund
You can now create automated Re:amaze workflows based on whether or not the Shopify customer you’re working with has a refunded the last order. In unique situations where a customer contacts you and...
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Export Re:amaze Contacts With Data Attributes
You can now export any existing data attributes that belong to customers along with your contacts export! If you’re methodical about updating your contacts with customer data attributes either manually...
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New Re:amaze Permission Setting for Staff Reports
You can now create a role with more granular control to reports. At the high level, you can choose to allow certain agents to access all account reports. You can now also choose to allow access to...
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Re:amaze Cues Update: Shopify Liquid Rules
Love using Re:amaze Cues? Good news! Cues just got a lot more powerful if you’re on the Shopify platform. You can now select from a variety of built-in rules specific to Shopify customers. For example:...
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Shoutbox Update: Shopify Order Status and Order Notes
It’s time to update your Re:amaze Shoutbox/Chatbox again! We have a brand new feature available for Shopify merchants to allow customers to check their order status along with any order notes that are...
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Re:amaze Inbox Update: Display Full HTML Emails
By default, Re:amaze shows a condensed version of incoming emails by stripping out unnecessary HTML content and displays the main message for your customer service agents. If agents want to see the...
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Respond to Customers with GIPHY!
Re:amaze now supports animated GIPHY gifs in conversation replies! Enough said! You can easily insert a gif using the latest GIPHY integration by clicking on the “Insert GIPHY and Emojis” menu. Search...
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Re:amaze Workflows Update: Office Hours
You can now create automated and manual workflows in Re:amaze based on whether or not you’re in office hours. This adds a great amount of flexibility to workflow automation rules so you can perform a...
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Re:amaze Classic Live Chat Now Supports Satisfaction Surveys
If you’re a fan of Re:amaze’s Classic Live Chat mode but have always wanted to measure how happy customers are after a classic live chat has ended, you now can! Classic Live Chat now supports...
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Re:amaze Cues Update: Office Hours
If you haven’t noticed already, we’re putting Office Hours front and center in a lot of the features we offer. That means you can leverage Re:amaze features such as: Re:amaze Chat status display...
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Brand New Re:amaze Platform Videos on YouTube
Eager to learn about the Re:amaze platform or just need the latest refresher on what the Re:amaze platform has to offer? Head on over to our YouTube channel and watch the latest 5-part series! Click on...
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Introducing Re:amaze Chatbots (Beta)
Welcome to our introduction of Chatbots to the world of Re:amaze! Before we take a look at what’s in store for Re:amaze Chatbots, please take a moment to read our Co-Founder’s piece on Chatbots written...
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Introducing “Peek” for Re:amaze Live
Re:amaze now offers you the ability to help customers with even more precision and efficiency. “Peek” is a brand new feature available to Re:amaze Plus plan users and can be accessed through either the...
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