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Introducing Customer Events
An important platform goal here at Re:amaze is to help you turn your customer service operations into a revenue-generation engine. Whether that’s done through real time chat, proactive engagement, or...
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New Re:amaze Features You Might’ve Missed #27
So what have you missed so far in 2018? We should really turn this long running series into a trivia game! Read on and see what kinds of updates we’ve been pushing underneath the radar. New Savable...
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Improved Security Protocols For All Re:amaze Users
Your security and your business’ security matters to us. A lot. As Re:amaze grows to become one of the best helpdesk and live chat platforms on the market and as we power more and more businesses’...
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Easy One-Click Live Chat Integration for Shopify
Adding Re:amaze Live Chat to your Shopify storefront just got crazy simple. We now support the ability for store owners to use the Re:amaze Embed Builder and publish custom live chat widgets directly...
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Re:amaze Shoutbox Updates
We’ve been hard at work iterating on the Re:amaze Shoutbox interface. The following changes represent a new direction for where the Shoutbox is headed: more presence, a better profile for your...
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New Re:amaze Features You Might’ve Missed #28
Re:amaze update time! And we’ve got quite a few! Transient Cues You can now configure your Re:amaze Cues to be either persistent or transient. Persistent Cues remain active and shown unless dismissed...
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New Re:amaze Features You Might’ve Missed #29
Feature update time! Take a look at the latest and greatest improvements to the Re:amaze platform. FAQ Added to Social Icons You can now show your FAQ as part of the social icons list in your...
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Re:amaze’s Insert FAQ Now Supports Embedded FAQ URLs
New feature announcement! For those of you that love to take advantage of Re:amaze’s insert FAQ hyperlink feature, you’ll be glad to hear that you now have the advantage of inserting your FAQ...
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Re:amaze and GDPR: What This Means For You
As many of you may have heard, EU’s new General Data Protection Regulation (GDPR) mandate will be going into effect full force on May 25th, 2018. In short, the new EU GDPR replaces the Data Protection...
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Re:amaze Features You Might’ve Missed #30
Feature update time! And we’ve got a whole lot of them this week. This is issue #30 and marks a huge milestone since we started the series. If you haven’t been staying in touch with our previous...
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A Re:amaze Plan Designed for New and Emerging eCommerce Businesses
We’re announcing a brand new plan f0r business owners who’re just starting out in eCommerce! The new Re:amaze eCommerce Starter Plan is the perfect flat rate plan that allows businesses to enroll...
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Easy One-Click Script Live Chat Integration for BigCommerce
If you’re using a Stencil based website theme template for BigCommerce, you can now take advantage of Re:amaze’s latest integration with BigCommerce’s Script API! What does this mean? No more copying...
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Introducing Personalized Contact Exports for Re:amaze. Download Reports While...
You can now easily filter and download a report of your contacts from the Re:amaze dashboard while you work! No more waiting and submitting export requests to our team. The new asynchronous contacts...
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Re:amaze Features You Might’ve Missed #31
Weekly update time! Re:amaze has been undergoing a lot of changes lately and we’ve got details on each! Embeddable Builder The updated Embeddable Builder is something you should constantly keep up...
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Re:amaze Features You Might’ve Missed #32
Link Facebook Page in Embeddable You can now show your Facebook Page link beside your Facebook Messenger account in Re:amaze Embeddables! Simply toggle it on in your Social Channels settings page and...
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New Re:amaze App: Jira
Jira is now available for Re:amaze! Jira is Atlassian’s popular project and issue tracking platform designed for technical support teams to collaborate and work faster. You can find all of our...
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New Re:amaze App: Smile.io
Any successful eCommerce business will tell you that one of the ingredients to success is repeat customers. Having the ability to engage shoppers, convert shoppers, and reward loyal shoppers is a...
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New Re:amaze App: Aircall.io
Re:amaze now integrates with Aircall.io! Aircall is a cloud based call center software and call center app designed for businesses that need voice support in their business. Any growing business will...
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Setting Office Hours For Your Re:amaze Mobile Notifications
Mobile Notification Hours Receiving mobile notifications is an important part of your daily customer service workflow. If you’re away from the web dashboard, mobile notifications make it easy for you...
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Enhanced Search Functionality For Your Re:amaze FAQ
Are you currently using the Re:amaze self-hosted FAQ or embedded FAQ on your site/app? If so, you’ll be glad to know that the Re:amaze embedded FAQ options now support persistent search and enhanced...
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