A variety of factors can be attributed to undeliverable emails that bounce. Customers might leave an invalid email address, there could be a typo in their email address (johnsmith@gmal.com), their inbox might be full, etc.
An event notification is now added to your Re:amaze conversation if your email reply becomes undeliverable due to one of the reasons mentioned above.
The assigned agent to the conversation will also receive a staff email notification informing them that their reply was undelivered. Oftentimes, this can be resolved by simply editing the customer’s contact information and resending the reply.
