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New Re:amaze Permission to Delete Conversations
We’ve added a new ability to Re:amaze Roles and Permissions to allow an admin to remove the ability to delete conversations! You may update any existing roles or create new roles using this new...
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Better Thread Navigation For Re:amaze Conversations!
Long conversations can lead to long threads. And long threads can leads to scrolling fatigue. In worse cases, long threads can lead to finger cramps! We’ve made a few important changes to the way...
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Check Out All The Integrations for Re:amaze
Did you know that Re:amaze currently offers over 25 awesome integrations with apps you already use and love? If you take into consideration that Re:amaze also integrates with Zapier and Piesync, the...
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Bulk Tagging Conversations In Re:amaze
Re:amaze has just introduced a new feature that allows you to tag multiple conversations at once within your inbox. To enable the menu option for tagging, you’ll need to select at least one...
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Re:amaze Departments Now Available As Workflow Triggers and Commands
Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer’s custom form selection to moving...
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New Shopify and Re:amaze Permissions for Returns and Refunds
Quick update again for Re:amaze Roles and Permissions! You can now grant or remove access for accessing Shopify data when it comes to processing refunds and cancellations. For existing roles that...
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Introducing Order Bot! Check Out Re:amaze’s Newest Chatbot!
Starting on Wednesday, March 13th 2019, you’ll be able to utilize Re:amaze’s latest chatbot, the Order Bot! Get started here. Our latest statistics show that over 30% of all eCommerce conversations...
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Octane AI and Re:amaze: Offer Seamless AI Assisted Customer Service For...
It’s here! Re:amaze and Octane AI has officially partnered up to offer seamless AI assisted customer service for eCommerce businesses using Facebook Messenger and Shopify! Octane AI’s Messenger chatbot...
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Re:amaze Stops Integration Support for Atlassian HipChat and Stride
As of today, Atlassian’s HipChat and Stride service will no longer be supported by Re:amaze. Back in late 2018, Atlassian officially announced the deprecation for their popular, but not popular enough,...
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Re:amaze Now Supports Full HTML WYSIWYG (What You See Is What You Get) FAQ...
Re:amaze has just introduced a newly updated FAQ article editor which includes the ability to type content using WYSIWYG HTML (what you see is what you get). The new WYSIWYG editor brings a more visual...
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Connecting Microsoft Outlook and Office 365 Emails to Re:amaze Using New...
You can now more easily connect your Microsoft Outlook and Office 365 emails to your Re:amaze email channels via Custom SMTP. If your business email addresses are provided by Microsoft Office 365 or...
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Re:amaze Advanced Workflows Update (Must Read!)
Automated Workflows have always been an essential tool to make Re:amaze more efficient for your day-to-day tasks. Over the past few months, we’ve introduced a lot of new updates to Workflows. This is...
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New Permission Setting for Moving Conversations Across Brands and Channels
You can now limit access for users to move conversations between brand and channels they have and don’t have access to. If you manage multiple brands or businesses, it might be important so your staff...
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Reassigning Conversations in Re:amaze Now Defaults to You
We’ve made a small change to the way Reassigning works in Re:amaze. It now defaults to you to save from having to search through a list of available staff users.
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Fastest Growing Protein Bar Company Built Bar Boosts Customer Service Speed...
Fastest Growing Protein Bar Company Built Bar Boosts Customer Service Speed by 5.6X with Re:amaze and Smile.io Discussing Re:amaze and Smile.io with Jeff Newman, Co-Founder and VP of Marketing of Built...
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Eco-Conscious Baby Product Company Hello Charlie Streamlines Customer Service...
Eco-Conscious Baby Product Company Hello Charlie Streamlines Customer Service with Re:amaze Chatbots See how Vanessa Layton, Founder and Owner of Hello Charlie leverages Re:amaze Chatbots to help...
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Leading Apple Marketplace Vendor Mac of all Trades Boosts Customer Review...
Leading Apple Marketplace Vendor Mac of all Trades Boosts Customer Review Rating by 42% using Re:amaze Automation Read about how Amato Cole, eCommerce Manager at Mac of all Trades, used Re:amaze to...
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All Natural Health and Beauty Brand Art of Skin Care Increases Customer...
All Natural Health and Beauty Brand Art of Skin Care Increases Customer Engagement with Re:amaze Read our interview with Jeana LeClerc, Founder and CEO at Art of Skin Care and how she adopted Re:amaze...
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Australian Organic Lifestyle Fashion Brand Boody Replaces Intercom with...
Australian Organic Lifestyle Fashion Brand Boody Replaces Intercom with Re:amaze for Better Customer Service See what Oriane Perrin, Head of Marketing at Boody has to say about how Re:amaze out...
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Export Your Outbound Report as CSV Files
Re:amaze has just made a new update to the Outbound Report – you now have the ability to export Outbound Reports as CSV files! The report contains conversation details, including: message channel,...
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