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Foundry Coffee Roasters, Named the Best Artisanal Coffee Shop in Sheffield,...
In this case study, we’re interviewing Lee Newell, Managing Director at Foundry Coffee Roasters, about Re:amaze and their experience with building a better and more organized customer support system....
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Instagram and Re:amaze Integration Now Supports Post and Comment Mentions
If you have Instagram connected to Re:amaze, you’ll now automatically receive imports whenever your Instagram account is mentioned by another account. These mentions are created as new conversations...
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Re:amaze Classic Live Chat Now Supports Smart Assign
Classic Live Chat just got another improvement! If workload distribution among your staff is a top priority, the smart assign option through an automated Workflow has been the best solution. To make...
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Re:amaze Now Supports Personal Shifts and Vacation Days
Managing a team of customer service agents can be a complicated task for managers. When you have customer service agents across different time zones or countries the task becomes even more complex. The...
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Insert Shopify Product Links in Re:amaze Conversations
You can now easily pull up your Shopify store’s inventory directly in Re:amaze conversations and insert product links with a click! This latest update to the Shopify integration adds another degree of...
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Add Subject Lines to Re:amaze Response Templates
You can now add a subject line to your Re:amaze Response Templates! Subject lines are automatically omitted when you’re using templates within a conversation reply. However, if you create a new message...
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See Conversions and Revenue Statistics From Your Chat Conversations
Another Shopify update! When a customer places an order, Re:amaze will now automatically look for the most recent conversation that the customer has had with the staff. These conversations require at...
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Introducing Re:amaze Intents
After more than two weeks of public beta testing, we’re super excited to be announcing Re:amaze Intents! Intents is an important feature for the future of Re:amaze. In a world of automation and...
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Re:amaze Workflow Automation Update
We’re making the creation of manual and automated workflows in Re:amaze a much easier affair. The user interface for Re:amaze Workflows has been completely revamped to offer you an easier time working...
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How to Streamline SaaS Client Onboarding with Re:amaze + Process Street
Customer success is one of the most important parts of any SaaS business model, and the onboarding process is where that success starts. In fact, the onboarding process can often mean the difference...
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Re:amaze Now Supports Facebook Lead Ads Channel
Great news! You can now import in your Facebook Lead Ads into Re:amaze in a dedicated support channel. If you currently use Facebook Lead Ads as a way to gather more contextual customer information as...
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Re:amaze Now Integrates With Ronin Project Management, Time Tracking, and...
Ronin is a simple online invoice, time tracking, and project management application designed for freelancers, consultants, and small businesses. Since 2008, Ronin has helped tens of thousands of small...
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WhatsApp Business Integration Is Now Available For Re:amaze!
WhatsApp is one of the popular messaging platforms with 1.5 billion users in over 180 countries. In fact, WhatsApp has grown to become one of the most used customer service platforms since they...
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Made In USA Bedding Company, Authenticity 50 (LA Times Featured), Boosts Team...
In this case study, we’re interviewing Jimmy and Stephanie MacDonald, Co-Founders at Authenticity 50, about Re:amaze and their experience with building a better and more organized customer support...
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Amazon Integration For Re:amaze Now Supports Order Lookup
We’ve made a quick update to the Amazon integration for Re:amaze to support the ability for looking up an order using an order ID. This small update makes it possible to find a customer’s order even if...
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New Contact Export Permission Added to Re:amaze Roles
You can now manage your staff members’ permissions and access to contact exports. By default, all staff members will have the ability to search contacts, view contacts, and export contacts in Re:amaze....
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See Staff Followers in Re:amaze Conversations
A quick update is being made to Re:amaze conversations where you can now easily see which staff users are also following that conversation. Staff followers on Re:amaze conversations will receive...
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New Shopify Customer Variables and Workflow Macros for Re:amaze
We’ve added support for a lot more Shopify dynamic variables in Re:amaze Workflows, Re:amaze Response Templates, and Re:amaze Autoresponders. Dynamic variables make it easy for you to: Personalize your...
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Channel Summary Report Now Available in Re:amaze Reporting
We’ve added a brand new report to Re:amaze Reporting to help you better analyze channel performance across a specific brand. The Channel Summary Report will allow you to: Filter by brand See core...
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Project Management Software Company, Steelray, Consolidates Customer Support...
We interviewed Brian Leach, CEO of Steelray Software, to discuss how switching to Re:amaze enabled his team to work efficiently from a singular platform and provide excellent technical support to their...
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