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Security Update For Re:amaze Conversation Permalinks With Redacted Messages
We’ve implemented an optional security and privacy update to Re:amaze’s conversation Permalinks. By default, your Re:amaze account will have this enabled. When customers message your support team with...
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Re:amaze Now Supports Instagram Ads (Facebook Business)
Re:amaze now has official support for Instagram Ads through Facebook Business! Instagram Ads is an important and impressive bit of kit offered through both the Instagram app through promotions as well...
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Insert BigCommerce Product Links in Re:amaze Conversations
You can now easily pull up your BigCommerce store’s inventory directly in Re:amaze conversations and insert product links with a click! This latest update to the BigCommerce integration adds another...
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Response Template Groups (Folders) for Re:amaze Conversations
You can now group your response templates into groups/folders in Re:amaze! Grouped response templates have been a highly requested feature update and we’re excited to make this feature now available...
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Re:amaze Now Integrates With Stamped.io!
We’re excited to announce a new Re:amaze technology partner, Stamped.io! Stamped.io is one of the leading platforms designed to help businesses collect product reviews and user-generated content. Some...
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Faith Based Digital Media Company, Lightgliders, Streamlines Customer Support...
Today, we’re interviewing Carrie Lickteig from Lightgliders. Carrie is Lightgliders’ Customer Service Team Lead and Marketing Director and wears multiple hats to ensure Lightgliders customer feel safe,...
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Shopify Revenue Reporting: See How Valuable Your Support Conversations Are...
It’s one thing to hear that customer service and support is a “valuable” asset to your business. It’s another thing entirely when you can see it. We’re bringing a whole new way to evaluate your...
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Insert Response Template, FAQ, and Dynamic Variable Article Hotkey For Re:amaze
Response Templates and FAQ Hotkey You can now instantly access your library of FAQ articles and response templates simply by typing “/” in Re:amaze reply boxes. The “/” hotkey can also be used as a...
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Advanced Search Update For Re:amaze
You can now use quotation marks (” and “) to have Re:amaze search for exact phrase matches! This update makes it much easier for you to search for exact customer messages as you remember them. In case...
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Delete Contact and Contact History Update
By default, when you delete a contact from your Re:amaze account, the contact’s messages will remain intact so you can always search for it. The name of the contact will be removed from the messages...
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Opt-In For Re:amaze Feature Updates
You can now elect to receive push notifications from the Re:amaze team regarding new feature updates! We recommend leaving this on so you don’t miss important updates and new features that may benefit...
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Set Satisfaction Survey Delays For Messages From The Same Customer
Re:amaze Satisfaction Surveys allow you to automatically send a survey to customers once their question has been resolved. However, when a particular customer writes in multiple times through different...
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Browser Tab Notifications For Unread And Unresolved Conversations
In your Re:amaze account settings under “Customization”, you’ll find a new option to turn on (or off) called “Unresolved Indicator”. When checked, Re:amaze will display a red dot in the browser tab of...
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Re:amaze Workflows Update With More Trigger Conditions
We have a new update for Workflows that is now live! There is now a new Workflow Trigger for “Customer Conversation Count”. This allows you to target conversations from a customer with a certain number...
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Re:amaze Cues Now Supports Device Type Targeting
You can now create Re:amaze Cues that target customers depending on their device type! Send automated messages to customers with unique messaging for desktop users vs. mobile users. To try this or to...
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Customize Your Re:amaze Out Of Office Chat Prompt
You can now customize the call to action button in your Re:amaze Chat widgets for when your team is out of office. Here’s a quick example: When you’re in office, display the chat prompt as “Chat Now”...
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Bulk Edit Your Re:amaze FAQ Article Statuses
Setting Re:amaze FAQ statuses is now easier than ever before with the new bulk “Change Status” feature. You no longer have to open up each article just to change the status from internal or draft mode...
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New Permission Setting To Allow Or Disallow Personal Response Templates
Personal response templates are designed to allow your agents the freedom and flexibility to create their own most frequently used replies. However, certain types of businesses require that all...
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Customer Reply Greeting Prefix Now Available
Shave a few seconds off your daily workflow by allowing Re:amaze to automatically insert a greeting when you reply to customers. You can find the new greeting prefix feature in each email channel’s...
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Start New Customer Conversation More Easily!
Know that “New Message” button in your Re:amaze dashboard used to start new customer conversations? You can now access that same menu wherever you see a customer profile! This update makes it easier...
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