Clik here to view.
Connect Gmail and G Suite to Re:amaze with OAuth (Beta)
Setting up custom SMTP for Gmail and G Suite has never been easier! Re:amaze has just released a beta version of Gmail with OAuth (Open Authentication), which will allow you to set up custom SMTP with...
View ArticleClik here to view.
Amazon Integration (Beta)
You asked for it, so we created it – the Re:amaze and Amazon integration is finally here! If you sell your products on Amazon, our new Amazon integration will allow you to access your customer’s...
View ArticleClik here to view.
Workflows Report Update
We’ve added a new update to our Workflow Report. You now have the ability to click out to view a full list of conversations where your workflows have run! At the bottom of the report, we display the...
View ArticleClik here to view.
Re:amaze Cues Now Supports Custom Fields and an Advanced Option to Disable...
Cues are a great way to automatically engage customers who’re on your website and actively browsing. In the past several months, we’ve seen the adoption of Cue increase dramatically and have seen...
View ArticleClik here to view.
Re:amaze Chatbots Can Now Automatically Escalate Unanwered Messages and Be...
Our team is continuing to make improvements to Re:amaze Chatbots based on your feedback! New to Chatbots is the ability to: Automatically escalate any unanswered conversations to your support team. By...
View ArticleClik here to view.
New Re:amaze Roles and Permissions for Setting Max Chats and Managing Roles
We’ve updated Re:amaze Roles and Permissions to include two new settings to give you more control over how your staff team is setup. Ability to Manage Staff and Staff Roles We’ve added a setting for...
View ArticleClik here to view.
Quality of Life Improvements to Re:amaze UI and UX
If you haven’t noticed already, we’ve made several major changes to the Re:amaze dashboard to improve your quality of life when it comes to using Re:amaze on a daily basis. Focusing on your...
View ArticleClik here to view.
Re:amaze Shopify Integration Now Supports Order Timelines
For those of you using Shopify and Re:amaze, you can now access an order’s timeline of events directly through the Shopify data module inside your Re:amaze conversation. Order timelines are a great way...
View ArticleClik here to view.
New “Me” Filter for Re:amaze
The new “Me” filter is designed to make conversations related to your activities easier to find and much more relevant in the context of interacting with customers. With this new filter, Re:amaze has...
View ArticleClik here to view.
Re:amaze Now Supports Full HTML WYSIWYG (What You See Is What You Get) FAQ...
Re:amaze has just introduced a newly updated FAQ article editor which includes the ability to type content using WYSIWYG HTML (what you see is what you get). The new WYSIWYG editor brings a more visual...
View ArticleClik here to view.
Connecting Microsoft Outlook and Office 365 Emails to Re:amaze Using New...
You can now more easily connect your Microsoft Outlook and Office 365 emails to your Re:amaze email channels via Custom SMTP. If your business email addresses are provided by Microsoft Office 365 or...
View ArticleClik here to view.
Re:amaze Advanced Workflows Update (Must Read!)
Automated Workflows have always been an essential tool to make Re:amaze more efficient for your day-to-day tasks. Over the past few months, we’ve introduced a lot of new updates to Workflows. This is...
View ArticleClik here to view.
New Permission Setting for Moving Conversations Across Brands and Channels
You can now limit access for users to move conversations between brand and channels they have and don’t have access to. If you manage multiple brands or businesses, it might be important so your staff...
View ArticleClik here to view.
Reassigning Conversations in Re:amaze Now Defaults to You
We’ve made a small change to the way Reassigning works in Re:amaze. It now defaults to you to save from having to search through a list of available staff users.
View ArticleClik here to view.
Fastest Growing Protein Bar Company Built Bar Boosts Customer Service Speed...
How do you handle the overwhelming amount of customer conversations when you become the fastest growing protein bar company in the world? This is only one of the problems Built Bar struggled with...
View ArticleClik here to view.
Eco-Conscious Baby Product Company Hello Charlie Streamlines Customer Service...
See how Vanessa Layton, Founder and Owner of Hello Charlie leverages Re:amaze Chatbots to help customers efficiently About Hello Charlie Vanessa started Hello Charlie in 2004 because finding products...
View ArticleClik here to view.
Leading Apple Marketplace Vendor Mac of all Trades Boosts Customer Review...
Read about how Amato Cole, eCommerce Manager at Mac of all Trades, used Re:amaze to transform their customer service into an automation powerhouse About Mac of all Trades Mac of all Trades has been...
View ArticleClik here to view.
All Natural Health and Beauty Brand Art of Skin Care Increases Customer...
Read our interview with Jeana LeClerc, Founder and CEO at Art of Skin Care and how she adopted Re:amaze to help boost on-site customer engagement Interview Transcript So tell us a bit about Art of Skin...
View ArticleClik here to view.
Adding Quick Responses to Re:amaze Cue Action Buttons
There are times when you want to message customers automatically but also want them to take action immediately. If there’s a piece of information or action you want them to take without starting a full...
View ArticleClik here to view.
Childhood Education Subscription Service, CreativKits, Boosts Customer...
What do you do when you have two children and are having a hard time keeping them occupied with valuable activities outside of TV and video games? Start your own company of course! Well, that’s exactly...
View Article