We’ve all been there. Once in a while, an annoying customer comes around and starts sinking your team’s resources. The problem? They ask too many questions. They get too excited about something you don’t really care about (or care about resolving). They’re just plain annoying!
Well, we want to give you a new tool to track these customers and prevent them from infecting the rest of your support team staff. These types of customers need a taste of their own medicine. They need to be told that they’ve crossed the line. We want to give you the ability to identify, track, and ERADICATE these types of customers once and for all…
First, you’ll be able to send a complaint to an annoying customer of your choice. If they can complain, you should be able to as well. It’s only fair.
Select from the dropdown a customer that recently annoyed you or your team. The message sent will be tracked under the tag “Sent Complaints”.
Workflows can now identify these annoying customers and automatically archive their incoming messages. Better yet, you can create an auto-reply catered just to their neediness! I mean, why would you ever want to speak to an annoying customer? There’s no need.
Once that’s all settled, you can even create reports to see how many annoying customers you’ve successfully shut down. Now a contest around that theme should go along really well at the end-of-year holiday party 
Happy April Fools!
And no… “Send Complaint” is NOT a real feature. Customer service is about service. Customers of all shapes and sizes come through your door everyday. Each is valuable. Everyone is a VIP.