Do you like Workflows? Do you like Autoresponders? How would you like it if we combined the two? For example, you can now run workflows based on a specific time frame for which you received a conversation.
This little addition expands the flexibility of your automation processes significantly because you can now filter out conversations not only for specific inquiries but also for inquiries with a factor of time. For support organizations with variances in servicing customers for specific events of different timezones, this time-based trigger will help greatly!
Go ahead and take it out for a test drive!